Training

  • How to Keep Morale Up in Down Times

  • Coaching and Counseling: Managing Processes, Not People

Relevant, practical participatory workshop with opportunities to learn, to process and to practice so there is greater confidence in and success with improving employee performance. Customization provided.

Through guided practice, case studies, and group exercises, managers and supervisors will be able to:

  • Distinguish between coaching and counseling
  • Develop employees through coaching
  • Move from managing performance to coaching employees
  • Deal confidently and preemptively with problem employees
  • Use corrective feedback to counsel employees
  • Move smoothly through a progressive discipline process.

Class Materials:
Participant Workbook; HARP Communication Styles CD; Coaching and Counseling Capsule that outlines the coaching process; Coaching Questionnaire.

  • Management Boot Camp

  • Communication

  • Problem-solving and Decision-making

  • Strategic Leadership

  • Employee Relations

  • Team Building

  • Customer Service